How to Cancel Kong Box Subscription Fast (with REFUND!)

⚡ A simple way to cancel a Kong Box subscription is to use a free bill cancel app such as Truebill to find all your unwanted subscriptions and cancel them automatically without the hassle of doing it yourself.

⚠️ DifficultyHard to Cancel
❌ How to CancelTruebill, Email, Phone
🚫 After CancellationExpires Immediately
💰 Get RefundUnlikely

Hello pet parents, have you tried the Kong Box subscription boxes?

Did their dog subscription box full of Kong treats and Kong Box toys make your furry friend’s tail wag?


Maybe your dog is bored with the Kong dog toys, or you’re just not satisfied with the Kong boxes.

Maybe you received damaged Kong toys more than once, or your dog has food allergies.

Whatever the reason, we’re here to help you cancel your Kong Box subscription fast and get your refund if you’re eligible!

How Do I Cancel My Kong Box Subscription?

To cancel a Kong Box subscription, you can use your phone or send them an email to request a cancellation. 

Still, we’ve found that using the Truebill app is the fastest and easiest method to cancel your Kong Box account altogether.

Cancel Kong Box Subscription Automatically (Fast & Easy)

Cancel Subscriptions Online

We highly recommend using Truebill to find any unwanted subscriptions you may have and automatically cancel them with ease.

  1. Get the FREE Truebill app and connect your bank account (to find all your active subscriptions).
  2. Tap on the ‘Recurring’ tab at the bottom.
  3. Select your [NAME] [SUB] from the list.
  4. Tap on ‘Options’ and choose the ‘Cancel Service’ option. 
  5. Truebill will automatically cancel your Kong Box subscription for you.

Cancel Kong Box Subscription via Email

You can also cancel your monthly plan by sending Kong Box an email. 

Follow the steps below:

  1. The first step is to email Kong Box customer support at [email protected].
  2. Be sure to include your full name, address, and order number in the email.
  3. You will also need to mention that you would like to cancel your monthly subscription box.
  4. If you have any questions or concerns, include those as well!

Cancel Kong Box Subscription by Calling

If you would prefer to cancel your dog’s box over the phone.

You can reach customer support at 1-888-991-5664.

They are available from 8 a.m. to 4.30 p.m. on weekdays.

Ask the representative for a confirmation email to avoid being charged further.

What Subscription Options Does Kong Box Have? 

The Kong Box is a collection of durable toys, dog food recipes, and other treats for dogs.

You may subscribe to receive it for six or twelve months or get boxes delivered monthly.

Kong Box has 3 subscription plans:

  1. Month-to-Month Billing:

Each Kong box worth $49.95 is billed and shipped monthly.

You may cancel at any time.

  1. 6 Month Subscription:

You have a chance to save 12% on the monthly price by prepaying for 6 months upfront.

With this subscription, each box will cost you $44.95.

  1. 12 Month Subscription:

You can save 25% on the monthly price by prepaying for an entire year with this offer.

This subscription will cost you $39.95 per box.

 It is a good deal, isn’t it?

Is It Hard to Cancel Kong Box Subscription?


Canceling your Kong Box subscription can be daunting.

However, with Truebill, it’s a breeze.

Truebill is a free app that tracks your subscriptions and makes it easy to cancel them.

It also negotiates bills on your behalf and tries to get you a full refund when possible.

You only have to connect your Truebill app to your account, and it’ll handle the rest.

What Happens If I Cancel My Kong Box Subscription?

Depending on when you cancel, you may or may not be refunded for your last box.

If you cancel before your next shipment is processed, you will not be charged for that box, and you will not receive it.

If you cancel after your next shipment is processed, you will be charged for that box, but you will not be charged for future boxes.

If you cancel after your next shipment is processed and you have already paid for future boxes, King Box will not refund you for those boxes.

Can You Cancel Kong Box at Any Time?

Yes, you can cancel Kong Box at any time.

However, if you cancel after your next shipment is processed, you will be charged for that box, and you will not be refunded for future boxes. 

How to Get a Refund After Canceling Kong Box Subscription

After you cancel your Kong Box subscription with one of the methods above, you can send out an email asking for a refund of unused months.

If you previously tried to cancel your subscription and had trouble canceling, you can use the email template below to request a refund.

  • I had trouble canceling my membership and thought my subscription was already canceled. I have been billed for months that I did not use the service. I’m requesting a refund for [March – April] of the service, please. 

You can find the Kong Box contact information below.

The trick is to keep the email short and sweet and be honest.

Lower Your Kong Box Subscription Cost Without Canceling


Are you trying to lower your bill to avoid having to cancel your Kong Box subscription?

While no method is a guarantee, there are a couple of things you can try to lower your subscription cost.

Is it worth the effort?

Well, sure, why not?

If it means you don’t have to cancel subscription services, it’s definitely worth it.

Use a Bill Negotiation Service

There are certain bill negotiation services that will actually cancel services for you or negotiate a lower subscription fee to avoid having to cancel the subscription altogether.

Our favorite option like this?


It’s super convenient, and the process is very user-friendly.

Kong Box Company Information

Kong Box is a pet subscription service that delivers monthly boxes of Kong toys and Kong treats to pet parents.

Each Kong box contains a Kong rubber toy, one Kong non-rubber toy, three Kong treats, Kong recipe cards, and some helpful training tips for canine education.

You will also find a free Kong classic toy in your first box.

Dog owners can also customize Kong products according to their dog’s personality. 

You can customize a box for heavy chewers with the help of your vet’s advice. 

📣 Social Media Accounts

  1. Facebook:
  2. Twitter: N/A
  3. Instagram:

🌐 Website Address

📬 Mailing Address

711 Center Dr, 
Ste 105-253 San Marcos, 
CA 92069

📧 Email Addresses

📞 Phone Numbers

💁 Help & Support Pages

Kong Box Policies

Cancel Kong Box Subscription FAQs

Many pet owners find themselves with more questions than answers when it comes time to cancel subscriptions and deal with cancellation fees.

Here is some helpful information about canceling the Kong Box subscription plan. 

Can You Pause Kong Box Subscription?

You can pause your next box whenever you like. Simply send an e-mail to [email protected] with your needs, and you’ll be good to go. 

It is particularly beneficial if you’re on vacation or can’t receive shipments at the address provided by Kong Box.

Does Kong Box Offer Refunds? 

You can either get a refund or a replacement box for any box that vanishes during delivery or a wrong box delivered. However, it is not very easy to get a refund. That’s why we recommend using Truebill.

Does Kong Box Have a Cancellation Fee? 

Yes, Kong Box has a cancellation fee for its 6 and 12-month subscription plan. For the 6-month subscription, the cancellation fee is $19.95. For the 12-month subscription, you will be charged a $24.95 cancellation fee. It is because these subscriptions come at a discounted price already.

How to Delete Your Kong Box Account Data after Canceling Your Subscription?

As per the privacy policy,  you have the right to delete your account data. If you wish to do so, please e-mail [email protected].

Some pet parents also ask the following questions:

Can I Update My Payment Information?

If you’re a member of the KONG Club app, you may change your payment method or update your payment information by going to your account settings. 

If you are not logged into the KONG Club app or do not have access to it, please get in touch with Member Support. 

How to Update Shipping and Billing Address?

You may change your shipping and billing address within the account settings of the KONG Club app if you are logged in.

If you aren’t signed into the KONG Club app or don’t have access to it, don’t hesitate to get in touch with Member Support.

If you have subscriptions with other Pet Care services, you might also need to Cancel Pet Care Subscriptions to avoid more unwanted charges.

Billie Pine is a customer experience advocate with expertise in fair consumer cancellation practices. She has 11 years of experience working for Netflix and Spotify in the cancellations and customer retention departments. Billie studied Business Administration at Pepperdine University in Malibu, California with an MBA degree. She is the editor and writer of, a how-to cancel hard subscriptions guide. She lives in Los Angeles, California, with her three boys, husband, and golden-doodle dog. Find her on Twitter, @BilliePine.

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