About Us

Welcome to – The Ultimate Guide for Hard to Cancel Subscriptions.

My name is Billie Pine, and this all started five years ago when I discovered 21 subscriptions on my bank statement that I no longer use.

Before that, I studied Business Administration at Pepperdine University in Malibu, California. I graduated with an MBA degree in 2001 and started my career with Netflix as a Customer Relations Manager while working closely with the cancelations department.

With my 21 unused subscriptions, I added up the monthly cost to $374 a month for nothing! I couldn’t believe I had let it get that bad and was starting to wonder if I was the only one with this problem.

Once I did research on the internet, I found that many other people were having the same problem keeping track of subscription services. 

Many of the subscriptions and memberships I had were free trials that I forgot to cancel. A few others were services that I thought I had already canceled but later found charges on my bank account. I had an eye-watering total of $2,992 in services that I had not used for 8+ months.

At this point, it’s easy to get down on yourself, and I did just that, but after a bit, I picked myself up and set forth to rectify the problem.

I set out to try and get a refund for unused months of these services but quickly found out how hard it is to cancel most of these subscriptions. With a bit of trial and error, I found a simple method to cancel and get a refund from subscription companies that continued to bill me even though I was not an active customer.

I took what I learned and started writing for to help others cancel their subscription services and get a refund for unused months. originally started as an app to help others split bill payments among friends and family and later evolved into what it is today.

After seeing how many people I was able to help, BillPin has become a passion project of mine that has helped countless people cancel unwanted subscriptions or membership bills.

This site now has hundreds of comprehensive how-to articles that guide consumers through the cancellation process.

Many consumers are filing complaints about these subscription services, and the FTC is now cracking down on companies that trick customers into signing up for subscriptions or make it very difficult to cancel.

I now spend my time working as a consultant for start-up companies looking to improve the customer experience from sign up to cancellation. On top of that, I’m a mother of 3 boys, and I enjoy my weekends cooking for my family and going mountain biking.

There is still a lot of work to do in this industry, as subscriptions, memberships, free trials, and auto-renewals are becoming a popular business model for many upcoming and established businesses.

My ultimate goal is to take my expertise in consumer cancellation practices and develop an industry standard for making subscriptions more apparent to the customer on sign-up and cancellations straightforward.

About the Author

Billie Pine is the lead content editor and writer at BillPin.

She was born and raised in Los Angeles, California. She is married with three boys and works from home as a Consumer Experience Advocate. Her hobbies include mountain biking and cooking for her family.

You can reach out to Billie here:

Or you may send a message on the contact form.

If you have subscriptions with other services, you might also need to to avoid more unwanted charges.